RETURN POLICY

According to OG 34/2014 "The consumer has the right to notify the trader in writing that he gives up the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt of the product or, in the case of the provision of services, from the conclusion of the contract" .
As such, the consumer has the right that within 14 calendar days from the receipt of the products ordered and paid through the site to notify SC Remig Pres Serv SRL in writing by sending a request via email to the address “vanzari@itstoc.ro” on his decision of to give up the ordered products, without the obligation to invoke a specific reason.
SC Remig Pres Serv SRL has the obligation to return within 14 calendar days, from the receipt of the return, the value of the products, if they have been paid and if they fulfill the conditions of return.
Regardless of the method used for payment, the return of the value will be done by bank transaction in a bank account provided by the client.

For orders paid with the card the amount will be returned on the same card used for trading, within a maximum of 30 days from the acceptance of the return. In the case of canceled transactions, the unlocking of the amount can take up to 30 days, depending on the policy of the bank that issued the card.

The value of the product will be reimbursed, without transport charges.

In the case of legal entities we reserve the right to accept or not return the products.

The products will be returned at the customer's expense. 

Return procedure:

  1. Send an email to "vanzari@itstoc.ro" with the subject "request for return" containing: name and surname / legal name of buyer, telephone, series and invoice number of the return item, date of receipt of products, product name, optional - reason return;
  2. Within maximum 2 working days you will receive by e-mail the registration number of the application. And in the case of legal persons whether the return is accepted or not.
  3. After receiving the notification you will return the products by courier to the address: Str. Modestiei, no. 69, sector 1, Bucharest, for SC REMIG PRES SERV SRL - RETURURI. The package must contain either a reference to the registration number of the return request or a copy of the invoice.

If it is found that the products meet all the conditions set out below then you will be contacted to communicate our bank account in order to be able to return the value of the product.
If the returned products are damaged, have clear signs of use and cannot be sold as new products, we reserve the right to charge a fee to cover the price difference between new and used products. The reduction applies between 10% -90% of the initial value of the product. The reduction fee will be communicated to the customer after the receipt and verification of the products, if any.
If the products are in a state that does not allow us to re-market them, we reserve the right to refuse the return. In this case the products will be sent back by courier and the taxes related to the transport will be borne by the customer.

Return acceptance conditions:
- the products will be returned   in the original packaging undamaged with all accessories (user manuals, CDs, cables, stands, screws, etc.), with the labels intact and the accompanying documents;
- If the returned products were accompanied by any bonuses / gifts, they must be returned as well. Otherwise, their value diminishes from the value of the return;
- in case it has been tested / used, the product must not be damaged or have no visible traces of use;
- the packages sent to be packed in a way that protects the original product and packaging during the entire transport period.

The following product categories can be returned only sealed:
1. Consumables (filters and cartridges, refill cartridges, accumulators, printer cartridges, etc.);
2. Extensions of guarantees;
3. If you have bought several products of the same kind and want to return them all, only one of the products can be sealed, the rest of the products can be accepted only if they are sealed;
4. Software licenses (this category also includes products that have pre-installed systems).
6. etc.

Careful!   The products brought into stock after a firm "special order" and the advance payment cannot be returned.

Products assembled on request from new products, products made to the specifications presented by the consumer or clearly personalized, CANNOT BE BACK.

WE WILL NOT ACCEPT parcels:
- sent without prior notification or without the necessary elements to identify the return;
- damaged due to improper packaging;
- which are sent to us with refund or payment of delivery taxes.